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Peoplecert ITIL-4-Specialist-High-velocity-IT Exam Syllabus Topics:

Topic	Details
Topic 1	Techniques for High-velocity IT: In this section, the exam evaluates the proficiency of IT Service managers in utilizing tools and techniques that promote high-velocity IT. Key areas include continuous integration (CI), continuous delivery (CD), and automating IT infrastructure.
Topic 2	High-velocity Nature of the Digital Enterprise: This part of the exam assesses the competencies of IT service managers. who operate within high-speed environments. It emphasizes how organizations can thrive in the fast-evolving digital landscape, focusing on key methodologies such as agile, lean, and DevOps practices.
Topic 3	Resilient and Secure IT Systems: This area focuses on ensuring security and resilience within high-velocity IT settings. Candidates are tested on their expertise in creating IT systems that are secure and robust while still supporting the fast-paced delivery of IT services.
Topic 4	ITIL Guiding Principles in High-velocity IT: This section evaluates how IT service managers apply the ITIL guiding principles in high-velocity IT contexts. It examines the role of these principles in supporting digital transformations and agile work processes.
Topic 5	Digital Product Lifecycle: This segment tests the ability of PeopleCert-certified IT professionals to oversee the entire lifecycle of digital products.

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Peoplecert ITIL 4 Specialist: High-velocity IT Exam Sample Questions (Q97-Q102):

NEW QUESTION # 97
Which activity does a service provider carry out as part of the "explore step of the customer journey" ?

Answer:

Explanation:
Analysing potential customers patterns of business activity

NEW QUESTION # 98
What helps people to understand the value of an initiative, and reduces their resistance?

A. Organizational change management
B. Measurement cascades
C. Continual improvement
D. Change enablement

Answer: A

NEW QUESTION # 99
A service provider reliably meets the agreed service levels, but some customers are not happy because they are not achieving the outcomes that they expected.
Which is the BEST thing the service provider can do about this?

A. Identify ways to improve service levels, and discuss the cost of these improvements with the customers
B. Focus on technical excellence to further improve services
C. Analyze customer feedback to understand and address unmet expectations
D. Provide additional training to customers on using the service

Answer: A

NEW QUESTION # 100
Which is CORRECT when considering a transformation to high-velocity IT?

A. Risks can be minimized by making a significant change rather than incremental improvements
B. The impact on the culture of the organization does not need to be considered
C. High-velocity IT focuses on using data to improve the performance of physical devices
D. It is acceptable to take risks which may lead to competitive advantage

Answer: D

NEW QUESTION # 101
Which statement BEST describes the role of IT staff in risk management?

A. IT risk management is a specialized skill and should be performed only by specially trained staff
B. IT staff cannot be relied on to objectively identify potential risks in their work
C. IT staff have a perspective of potential risks in their work, and are responsible for contributing to the effective management of risks
D. When IT services fail because of unidentified risk, responsible staff must be held accountable

Answer: C

NEW QUESTION # 102
......

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Peoplecert ITIL-4-Specialist-High-velocity-IT Exam Syllabus Topics:

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Peoplecert ITIL 4 Specialist: High-velocity IT Exam Sample Questions (Q97-Q102):